Musala Soft has modernized the Self-Care portal “My A1” of the A1 telecom. The project, called “Interstellar”, improves the user experience, updates and widens the client services wallet in the web-page (https://www.a1.bg/bg) and the mobile application.
Since the 4th of November the new mobile applications are live in Google and Apple stores, which combined with the A1 campaign for mobile payments has led to significant increase in the daily active users with more than 300% compared to the previous month.
We have worked hard in the last couple of years in order to create a new digital platform, based on .NET Core microservices, ReactJS, Kentico CMS and powered by the market leading enterprise container platform – Red Hat OpenShift Container Platform. Being a success story for Bulgaria as well as EMEA region, our solution is also described in a public case study done by Red Hat – (https://www.redhat.com/cms/managed-files/rh-a1-bulgaria-case-study-f18374wg-201910-en_0.pdf).
“The goal of the project was to modernize a large number of services and content in short period of time and without impact on the live systems. Our focus was to improve the user experience and to promote self-care through new services including but not limited to invoices, reports and payments”, said Borislav Simeonov, Senior IT and Digital Transformation Director at A1 Bulgaria.
“The new digital platform is highly effective, scalable and reliable, giving us the right tools to build new services with zero downtime and minimized impact for the end users. Thanks to the chosen technological approach, the new platform improves the user experience and increases the level of usefulness, efficiency andcustomer satisfaction”, said Georgi Atanasov, Director Technology Solutions at Musala Soft.
Musala Soft has been a trusted partner of A1 for over 10 years in the sphere of consultation, developing and maintaining software solutions. Examples for the successful collaboration between Musala Soft and A1 during the years are the following projects: web-site development, BI solution, content delivery platform, Datawarehouse solution, efficiency management system and many more.