Musala Soft and IBM teamed up to offer a Collection Management System for Vivacom, in order to respond to the need of the Telecom sector for handling the increase in collection treatments and improving debt recovery, while maintain their business image, reputation and capabilities to retain customers.
The Collection Management System governs the complete Collection Management lifecycle, orchestrating a number of systems in the existing landscape as well as the business users actively participating in the process execution. The CMS solution integrates into an automated process CRM, Billing, SAP, Dialer, SMS/MMS centers, B-Mail/E-Mail providers, i-Docs and other legacy systems. It provides easy to use graphical interface to collector agents and managers to be able to monitor, manually interact the process, to create different strategies and scenarios, and to fine tune it according to changes in the regulations, legal constraints, or customer behavior. The CMS provides effective user task management, real-time scoreboards and complete business process lifecycle management.
This project represents the start of a long-term successful collaboration between Musala Soft and Vivacom, has continued for over 6 years and includes over 10 projects, as of 2019.
The whole Case Study you can read HERE!